Frequently Asked Questions
Not necessarily, contact your insurance agent first. Some agents have the authority to handle small claims and may request two estimates to do so in this case we are always referring to drivable vehicles. You may choose a shop that participates in a direct repair program. In this case, you are able to take your vehicle directly to that shop to begin the repair process. Some of these programs are designed to benefit you the customer with faster service and some are designed to benefit the insurance co. These programs should never replace your decision to use the shop of your choice that you know will look out for your interest. Shop choice is yours. Almost all other claims are looked at by insurance company personel or an independent appraiser so there is very little need today to acquire an estimate at all.
With the products and procedures that are used today, paint match is not the problem it once was. Today we employ a series of procedures and products to eliminate any visible difference in color. On older vehicles, the repaired area may look newer than the rest of the vehicle. This is most common on vehicles four years old or older. For more detailed information on the refinish procedure contact an Haley’s Body Shop estimator at 903-831-4656.
It is very common to find additional damage after the repairs have started. The way modern vehicles are constructed, it is very difficult, and sometimes impossible, to locate all the damage prior to starting repairs. In such cases, we contact your insurance company and request a supplement to the original estimate be started. It is common for the insurance company to inspect the additional damage.
It is the policy of Haley’s Body Shop to make a supplement request for any item we feel is accident related and necessary to perform a complete and quality repair.